Refund Policy

Effective as of October 28, 2026

1. What you are paying for

MilashaTV Web Player is software - a browser-based media player and playlist manager. Your payment buys access to that player for your personal use. It does not include channels, films, playlists or programming, and we do not supply, host or resell any. Playback depends on the playlist you provide and on what your own provider allows. This distinction matters for refunds: if your provider changes, throttles or withdraws what it serves you, that is outside what we sell and outside what we can refund.

2. Ending your access

There is nothing to cancel. Each payment covers 30 days and stops there - we hold no card and no billing agreement, so no further charge can occur unless you buy another period yourself. When a period runs out the player stops and your account, playlists and settings stay exactly as they are.

We do not pro-rate or refund the remainder of a period that is already running. You may close your account at any time from your account page.

3. The 72-hour free trial

The trial gives you 72 hours on whichever plan carries the 72-Hour Trial badge on the pricing page. A payment method is required to start it, and a hold is placed on it for that plan's price.

• No money is taken during the trial window.
• We email you before the trial ends.
• Cancel at any point inside the window and the hold is released - you are charged nothing at all.
• If you do not cancel, the hold is collected at the end of the window as a single payment for one 30-day period. It does not create a subscription, and nothing is charged after that unless you buy another period.

4. Extra devices

Every plan includes one device. An additional device is $3.50 for 30 days, for your personal and household use, up to 3 devices in total. Each one is a single payment on its own clock: it does not renew, and it expires independently of your plan and of any other device you have bought.

A device slot bought in error and not yet used is refunded on request within 48 hours. Otherwise the ordinary terms below apply.

5. When we do refund

We refund, in full, when the fault is ours:

• The player did not work and we could not fix it. If the service is broken on our side and we cannot resolve it in reasonable time, you get your money back for the period affected.
• You were charged after cancelling. Refunded in full, without argument.
• Duplicate or incorrect charges. Refunded in full.
• The compatibility check told you it would work and it did not. If we checked your playlist before you paid and said it would play, and it does not because of something we got wrong, we refund the charge.

6. When we do not refund

We are a player, and some things that stop you watching are not the player. We do not refund for:

• Your provider going down, changing its service, blocking browser access, or cancelling your account with them.
• A playlist you supplied being invalid, expired, or containing nothing playable.
• Browser limits we publish in advance - chiefly that some channels carry audio no browser is licensed to decode, and that 4K generally will not play in a browser. These are stated on the Features page before you pay, and we flag affected channels in the player.
• Simply not using the service during a period you paid for.
• An account suspended or closed for breaching the Acceptable Use Policy.

7. How to request a refund

Write to us through the contact page, or from the support chat inside your account, within 30 days of the charge. Tell us the email on the account, the date and amount of the charge, and what went wrong. We aim to answer within two business days and to return an approved refund within five to ten business days, to the original payment method. We cannot refund to a different card or account.

8. Chargebacks

If something has gone wrong, please tell us first. A chargeback raised without contacting us costs both of us more than the charge and takes considerably longer to resolve than an email would. We will always try to settle a genuine problem directly. Accounts with an open chargeback may be suspended until it is resolved.

9. Price changes

Prices are in USD. A change to a plan's price applies only to periods bought after it takes effect - a period you have already paid for is never repriced, and because nothing renews there is no future charge for a price change to surprise you with.

10. Contact

Questions about a charge or a refund: use the contact page, from the support chat inside your account, or by email to support@milashatv.com. We answer Monday to Friday, 10am–4pm PST.